Privacy policy

Wild Places Publishing is registered with the Information Commissioner's Office under the Data Protection Act 1998 (to be replaced on 25 May 2018 by the General Data Protection Regulation) and takes matters of privacy seriously. The following document details how we may collect and use your information, and explains why we ask for that data.

This Privacy Policy governs the manner in which Wild Places Publishing collects, uses, maintains and discloses information collected from users (each, a 'User') of the www.wildplaces.co.uk website and shop ('Site'). This Privacy Policy applies to the Site and all products and services offered by Wild Places Publishing.

When you register with the Site, as well as your address we ask for your phone number and e-mail address. As well as using these details to enable delivery of goods, we may use them to readily make contact in case of a problem such as requiring clarification of an order or subscription.

Address: Your name and address is required by Barclaycard, our merchant service provider, to securely check your payment details, and by Wild Places Publishing to supply goods that have been ordered. At no time does Wild Places have access to, or see, any of your payment details other than your name and address.

E-mail: Your e-mail is required so that a confirmation of order may be sent to you by Wild Places and by Barclaycard, our merchant service provider.

Telephone: If you order a number of items that have a high combined weight or volume we may use a courier to deliver them; couriers commonly require a phone number before accepting a contract to collect and deliver an order. For those who wish not to release a phone number, although the software is set to 'require' a number is entered, it will accept a string of '0's. Please note, however, that in this case it is possible that an order may be delayed if a clarification is required.

We do not release any information to any other company or individual, other than those legitimately requiring information to process your order. We will never sell such information.

The GDPR regulations require that we make it clear that you may request amendments to or deletion of any data about you that we hold. This information, which relates to your name and contact details and items ordered, has always been subject to being amended or deleted at your request, so in this sense there is no change. Specifically, you have the:

  • Right to access your data (which is available through your account or use the GDPR button in your Account to be sent a copy automatically)
  • Right to data rectification (you may amend your own details within your Account, or we will do so if requested in writing)
  • Right to erasure (you are able to delete your account using the GDPR button in your Account, or we can do so at your request)

In particular note, as is highlighted elsewhere on this site, the database used to post Descent subscriptions is maintained separately by Wild Places Publishing and duplicates details of your contact information that you entered in your Account, as well as subscription-related data. If you alter your address in your Account (data rectification) you must tell us separately to ensure the subscription database is also updated. If you request deletion of your account, we will be notifed of this automatically and will also delete your subscription details.

The following information expands and adds to the above.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, their name, e-mail address, postal address, phone number and (through a secure payment gateway that does not release critical information to Wild Places Publishing, such as your card number) credit card information. Users may, however, visit our Site anonymously as a visitor. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can refuse to supply personal identification information, but this may prevent them from engaging in certain Site-related activities (such as making a purchase or taking out a subscription). Users are able to delete all personal information from the site by visiting their Account or using the GDPR button. For full deletion from the subscriptions database, which is maintained separately, please make a direct request.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users' means of connection to our Site, such as the operating system and internet service providers, and other similar non-personal information. To help control the rising level of spam received by the site, and for added security, you may encounter a Google Recaptcha on personal pages such as where you log in and when sending us an e-mail. Google looks at non-personal information such as your computer hardware to assess whether you are a human or robot, if you use this feature. This non-personal information may be aggregated to allow us to learn more about how our site is used, but it is not linked to identifiable individuals.

Web browser cookies

Our Site may use 'cookies' to enhance User experience and you are asked to accept these when you first visit the site; continued use of the site indicates your acceptance of cookies, which are small text files stored on your computer. User's web browsers may place cookies on their hard drive for record-keeping purposes and to track information for your benefit (such as your shopping basket contents or the fact that you have been here before and do not need another reminder about cookies). Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.

Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies, though browsers differ in their precise methods of doing so. Information about how cookies are stored by your browser may be found as follows:

Chrome: https://support.google.com/chrome/answer/95647?hl=en

Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy

Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies

Opera: http://www.opera.com/help/tutorials/security/cookies/

Safari: https://support.apple.com/kb/PH21411

How we use collected information

Wild Places Publishing may collect and use Users personal information for the following purposes:

- To process payments
We may use the information Users provide about themselves when placing an order only to provide service for that order. We do not share this information with outside parties except to the extent necessary to provide the service and deliver goods.

- To send periodic e-mails
We may use the e-mail address to send a User information and updates pertaining to their order; these may be automated by our software. It may also be used to respond to enquiries, questions, and/or other requests. In addition, it may be used for reminders for subscription renewals through a newsletter or similar: we will only do so through a newsletter if you have opted in (by default, you are opted out of any newsletter when you create an Account and can alter this, either in or out, through your Account).

Your data (including your e-mail) may be retained beyond the period of any elapsed subscription, but it can be deleted by you from your Account or by Wild Places if you request this in writing.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, transaction information and data stored on our Site. Please note that your login password details are automatically encrypted and Wild Places Publishing has no means of reading these; we are unable to respond to requests to supply you with your login details if you lose them. The software permits you to request a password reminder and to change it. Even so, we cannot guarantee the security of any data you disclose online. You accept the inherent security implications of sending information over the Internet and will not hold us responsible for any breach of security unless we have been negligent.

Sensitive and private data exchange between the Site and its Users is made over a secured communication channel operated by a secure payment gateway, Powered by Barclaycard, and is encrypted and protected with digital signatures. Wild Places Publishing is never in possession of credit card details such as the number, date or security code.

Applicable data protection law:

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We do not pass any information to third parties, other than those already described as required to fulfil your orders.

Changes to this privacy policy

Wild Places Publishing has the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and consent to the use of any information provided by you, collected from you or derived from the information you choose to provide or is gathered anonymously for non-identificable aggregation purposes. You have the right to withdraw your consent at any time by requesting deletion of all information we hold about you (or deleting this yourself), as described above. If you do not agree to this policy, please do not use our Site. Your continued use of the Site will be deemed your acceptance of any changes.

This privacy notice has been based on UK law and incorporates the GDPR. If you are subject to more stringent data protection legislation please refrain from using this website or any of our services.

Contacting us

If you have any questions about this Privacy Policy or this site, please contact us at:

Wild Places Publishing
PO Box 100
Abergavenny
NP7 9WY
UK

www.wildplaces.co.uk
+44 (0)1873 737707
or by e-mail

This document was last updated on 20 May 2018