Privacy policy

Wild Places Publishing is registered with the Information Commissioner's Office under the Data Protection Act 1998 (to be replaced in May 2018 by the General Data Protection Regulation) and takes matters of privacy seriously. The following document details how we may collect and use your information, and explains why we ask for that data.

This Privacy Policy governs the manner in which Wild Places Publishing collects, uses, maintains and discloses information collected from users (each, a 'User') of the website and shop ('Site'). This Privacy Policy applies to the Site and all products and services offered by Wild Places Publishing.

When you register with the Site, as well as your address we ask for your phone number and e-mail address. As well as using these details to enable delivery of goods, we may use them to readily make contact in case of a problem such as requiring clarification of an order or subscription.

Address: Your name and address is required by Barclaycard, our merchant service provider, to securely check your payment details, and by Wild Places Publishing to supply goods that have been ordered. At no time does Wild Places have access to, or see, any of your payment details other than your name and address.

E-mail: Your e-mail is required so that a confirmation of order may be sent to you by Wild Places and by Barclaycard, our merchant service provider.

Telephone: If you order a number of items that have a high combined weight or volume we may use a courier to deliver them; couriers commonly require a phone number before accepting a contract to collect and deliver an order. For those who wish not to release a phone number, although the software is set to 'require' a number is entered, it will accept a string of '0's. Please note, however, that in this case it is possible that an order may be delayed if a clarification is required.

We do not release any information to any other company.

The GDPR regulations require that we make it clear that you may request amendments to or deletion of any data about you that we hold. This information, which relates to your name and contact details and items ordered, has always been subject to those requirements that we will amend or delete at your request, so in this sense there is no change.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, their name, e-mail address, postal address, phone number and (through a secure payment gateway) credit card information. Users may, however, visit our Site anonymously as a visitor. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can refuse to supply personal identification information, but this may prevent them from engaging in certain Site-related activities (such as making a purchase or taking out a subscription). Users are able to delete all personal information from the site by visiting their account. Fpr full deletion from the subscriptions database, which is maintained separately, please make a direct request.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users' means of connection to our Site, such as the operating system and the internet service providers utilised, and other similar non-personal information. To help control the rising level of spam received by the site, and for added security, you may encounter a Google Recaptcha on personal pages such as where you log in and when sending us an email. Google looks at non-personal information such as your computer hardware to assess whether you are a human or robot, if you use this feature.

Web browser cookies

Our Site may use 'cookies' to enhance User experience. User's web browsers may place cookies on their hard drive for record-keeping purposes and to track information. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Wild Places Publishing may collect and use Users personal information for the following purposes:

- To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service and deliver goods.

- To send periodic e-mails
We may use the e-mail address to send the User information and updates pertaining to their order. It may also be used to respond to enquiries, questions, and/or other requests. In addition, it may be used for reminders for subscription renewals through a newsletter or similar: we will only do so if you have opted in (by default, you are opted out of any newsletter and can alter this, either in or out, through your account).

Your data may be retained beyond the period of any subscription, but will be deleted wtihin one month by request (typically much quicker).

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Please note that your login password details are automatically encrypted and Wild Places Publishing has no means of reading these; we are unable to respond to requests to supply you with your login details if you lose them. The software permits you to request a password reminder and change.

Sensitive and private data exchange between the Site and its Users is made over a secured communication channel operated by a secure payment gateway Powered by Barclaycard and is encrypted and protected with digital signatures. Wild Places Publishing is never in possession of credit card details such as the number, date or security code.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We do not pass any information to third parties, other than those already described as required to fulfil your orders.

Changes to this privacy policy

Wild Places Publishing has the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy or this site, please contact us at:

Wild Places Publishing
PO Box 100
+44 (0)1873 737707
or by e-mail

This document was last updated on 4 March 2018 (to further explain how data that we collect is used, to comply with GDPR 2018)