Yes. Our online transactions are handled by Barclaycard through a secure gateway which encrypts your card details. These are not released to Wild Places Publishing and we do not at any time hold your sensitive card information. Barclaycard is an established service provider and handles a third of all UK credit and debit card transactions. You will see a Powered by Barclaycard symbol when you pay using a credit or debit card. Your payment will go through a 3D-Secure authorisation stage before it is accepted.
Our payment system is Powered by Barclaycard and this authorises Visa, MasterCard and Maestro cards. Selecting the Visa or MasterCard option at checkout permits use of either a credit or debit card on the next screen; Maestro is a debit card. We do not accept payment by American Express. Whichever card you use, you will be required to pass a 3D-Secure check before the transaction is completed.
3D-Secure is an additional layer of security provided by credit and debit card companies when paying for goods online. On our website the final stage before the transaction can be completed is a Verified by Visa or MasterCard SecureCode stage (or other security measure), as appropriate for your card. Please note that you must also use the address registered to your card for your Invoice Address, or else the transaction will fail.
Our software works just like any other site. Here's what happens when you make a payment:
The final page of the checkout process asks you to choose a payment card or that you are sending a cheque. If you pay using a card, you will receive an e-mail with an invoice attached: this confirms you successfully paid (and when your subscription details are entered or your order is despatched, you will receive another e-mail). If you choose to send a cheque, when this is received by us you will also be e-mailed with an invoice and confirmation of your order.
We hear of a very few instances where, when you click on the payment method (the 'Visa' button, or one of the other buttons), an error occurs. This appears to be a glitch with your browser or computer memory or somesuch and, hopefully, logging off and closing your browser then going back in again will clear it. This is not likely to be a problem with the shop software (but nothing is perfect!).
Transactions can fail due to a glitch or, far more likely, falling foul of settings intended to keep your details and payment safe from fraud. There are several possible reasons so please run through these checks before trying again:
We are British-based and display prices in our own currency, pounds sterling (£). This does not prevent you from using your credit or debit card from anywhere in the world; your issuing bank will use the current exchange rate to charge you in your local currency and this will show on your statement.
Maestro is a debit card issued by MasterCard International. Its use online has been growing in Europe and Barclaycard (our authorising bank) states that all Maestro cards in the UK and many other European countries, including France, Ireland and Spain, have been activated for internet shopping. In some other countries selected banks only have enabled Maestro cards for online use; contact your issuing bank for further details.
The following notes on using a Maestro card online are based on information issued by Barclaycard (and therefore apply to this site, but in all cases of doubt please refer to your issuing bank):
The card itself, besides the card number, cardholder’s name and expiry date, may also carry the bank account number. Do not use your bank account number when checking out; the card number must be used. The data displayed on the card depends on the issuing bank and the country of origin. The card number can be between 13 and 19 digits and is structured as follows: 1111 3333 5555 7777 0 (in Belgium the number is always 17 digits).
Important: To be able to use Maestro® for online commerce, you need a secure means of authentication, provided by your bank and based on «SecureCode/3-D Secure®» technology (the same as for all MasterCard and Visa cards). If you cannot authenticate yourself during processing a Maestro transaction, the transaction will be refused. For more information on the authentication possibilities or on the activation of your card to pay online with Maestro, please contact your bank.
Yes, of course. For many years the only way of subscribing to Descent was by sending a cheque in the post and, despite common preconceptions, a lot of people still prefer to subscribe that way. You will be offered the choice of paying by cheque or making an electronic payment at the end of the checkout process, so you still have that option. All the details you will need to fill in your cheque will be provided (and e-mailed) at that final stage. Please note that cheques must be in pounds sterling (GBP) and drawn on a UK bank.
Yes, postal orders are perfectly acceptable, if they are issued by a UK post office. We regret we cannot accept postal orders issued in other countries or currencies other than pounds sterling. You will find details of where to post your payment on the contact page. Alternatively, add a note to your order that you will send a postal order when you go through checkout and use the 'Pay by cheque' option. Please make the postal order payable to Wild Places Publishing.
If you prefer to send a cheque or postal order with your order instead of going through the checkout process, that's fine. Make your cheque payable to Wild Places Publishing and see the contact page for our address to post it to. Other than that, we need your address to post the goods to and details of your order (if this includes a subscription, don't forget to tell us which issue to start with). In essence, just tell us what you want to have happen and post us the details, but please include a phone number and e-mail in case we need to contact you with any queries.
Occasionally, we are asked if someone can pay a non-standard amount or an invoice via the website. One example is when a subscriber moves from the UK to overseas and needs to pay the pro-rata additional cost to cover the postage of remaining issues of Descent. The bottom line is that occasionally someone needs to send a non-standard payment that does not involve receiving goods in return (so there is no appropriate 'product' that they are buying at a set price).
We have two solutions, depending on whether you are paying in pounds (like £10) or pounds and pennies (like £10.64). Follow the links to read more about how you can make these payments.